Privacy Policy

Last Updated: 8 April 2026

This Privacy Policy explains how Turning Point Lancashire CIC (“we”, “us”, “our”) collects, uses and protects your personal data when you use our services or visit our website.

We are a non-profit organisation providing supported accommodation and related support services in the United Kingdom and act as a data controller in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Details:
Email: contact@turningpointlancashire.co.uk
Address: Chapel Lane, New Longton, PR4 4AA, United Kingdom

In the course of providing supported accommodation and support services, we may collect and process the following data:

• Full name and contact details
• Date of birth
• Next of kin and emergency contact details
• Identification documents (e.g. passport, driving licence)
• Support needs and risk assessments
• Housing history and referral information
• Health and wellbeing information (where necessary for support)
• Financial information (e.g. benefits, rent payments)

• Names and contact details of referring officers or organisations
• Relevant case or referral information

• Contact details
• Employment and compliance information
• Payment details

• IP address
• Browser type and device data
• Website usage data via cookies

We only collect information necessary to provide safe and effective support and accommodation services.

We process your personal data for the following purposes:

• To provide supported accommodation and support services
• To assess needs and manage placements
• To safeguard residents and staff
• To communicate with service users, referrers, and partner agencies
• To manage housing arrangements, payments, and records
• To comply with legal, regulatory, and safeguarding obligations

We process your data under one or more of the following lawful bases:

• Performance of a contract or service agreement
• Compliance with legal obligations (including safeguarding duties)
• Legitimate interests (running and improving our services)
• Consent (where required)
• Processing of special category data where necessary for health, social care, and safeguarding purposes

We may share your data with relevant third parties where necessary, including:

• Local authorities and housing departments
• Support agencies and care providers
• Healthcare professionals (where appropriate)
• Emergency services
• Benefits agencies (e.g. DWP)
• Contractors and maintenance providers
• Legal and regulatory bodies

We do not sell your personal data and only share information where necessary to provide services or comply with legal obligations.

Your data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

We may store data:

• Digitally on secure systems
• In physical files at our offices
• In secure backup systems

We retain personal data only for as long as necessary, including:

• During the period you receive support or accommodation
• For up to 6 years after services end (or longer where required for safeguarding or legal reasons)
• In line with statutory and regulatory requirements

Data is securely deleted or destroyed when no longer required.

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent (where applicable)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Turning Point Lancashire CIC is registered with the Information Commissioner’s Office (ICO) as a data controller.

We process personal data in accordance with UK data protection laws. If you have concerns about how we handle your data, you have the right to contact the ICO:

Information Commissioner’s Office
Website: https://www.ico.org.uk
Helpline: 0303 123 1113

Our website may use cookies to improve user experience and analyse website traffic. You can control cookies through your browser settings.

Our website may contain links to external websites. We are not responsible for their privacy policies or practices.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or your data, please contact:

Turning Point Lancashire CIC
Email: contact@turningpointlancashire.co.uk
Address: Chapel Lane, New Longton, PR4 4AA, United Kingdom